Job review from Vanessa in Plainfield, IL 60586 on 03/19/24

Where do I begin?! My interaction with Savage Roofing started out as a simple mistake. Yes, that's right, a mistake. Let me explain, Daniel came to my house, climbed on the roof and did his inspection. I was not home nor was this planned. Naturally I was freaked out and wondered who the heck was on my roof and why??! Why is this relevant you ask? Well let me tell you why...once he realized he was at the wrong house he came back in person to explain the mixup and apologize which I greatly appreciated. During his visit that time we began discussing his company and how they could help. I never once felt like this was a sales pitch at all. It was very personal to my situation which I appreciated. He gave me his card and I said I would think about what we had discussed.The next day I reached out to the office and was blown away at how responsive, knowledgeable, and helpful the staff was. I was guided every step of the way by Erika. She was patient and explained everything in detail in regard to any question I had. Vivi was also very helpful. The staff kept me updated via text messages, email and an online portal that I found extremely useful. Not a detail was missed.I had my siding and roof replaced by the Savage Roofing team. The workers who were on site were respectful to my belongings and space. Work was done neatly and professionally and the clean up after was awesome! You wouldn’t even know they were there.Overall, my entire experience was great! From the day Daniel knocked on my door to apologize for the mistake, to every phone call, install, and still all communication after the work has been completed.I highly recommend Savage Roofing to anyone who is looking at having work done and have already referred them to all my family and friends. Contact them!! You will NOT regret it!